JOB REQUIREMENTS -Graduate of any course -Open to fresh graduates as long as with good communication skills -Preferably with benefits administration/insurance experience or at least with experience in customer service and data entry in the...

RESPONSIBILITIES: Call the maximum number of leads/prospects to schedule appointments with clients. Conduct lead follow-ups and nurtures until appointments are set. Respond to inbound calls, text messages, and emails from prospects. Follow scripts to deliver...

Handle customer inquiries through email, chat, or other communication channels as needed. Help customers adjust or cancel reservations while adhering to hotel policies. Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications....

Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special offers,...

Help customers with the claims process, including submitting claims and giving updates on their status. Clarify billing procedures, payment methods, and policy renewal details for customers. Make sure all customer interactions follow industry regulations and...

Handle and oversee customer inquiries, such as refunds, adjustments, and follow-ups. Verify, store, and retrieve necessary documents as required. Ensure the accuracy and quality of completed tasks to uphold standards. Recognize opportunities for process improvement...