Telesys Hiring Hub PH
Demonstrate professionalism and patience when interacting with customers. Address customer inquiries, concerns, and issues by offering precise and helpful information. Keep thorough records of customer interactions, including call logs and any follow-up actions. Follow all...
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Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special offers,...
Oversee and track accounts to ensure logistics operations align with customer needs and expectations. Keep precise and comprehensive records of all shipping activities, including customs documentation, billing, and compliance. Address and resolve issues such as...
Respond to customer questions about account balances, transactions, and general financial details. Handle account modifications, including updating personal information, closing accounts, and setting up new ones. Help customers comprehend the terms and conditions of financial...
Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling. Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. Accurately record and update patient details in...
Diagnose, troubleshoot, and resolve customer concerns promptly while maintaining efficiency. When necessary, escalate complex issues to the appropriate department, ensuring a positive customer experience. Recognize opportunities to retain customers by presenting alternative solutions, promoting special...
