Call Center / Customer Service Admin Receptionist Contract Job Vacancies in National Capital Region

Handle customer inquiries through email, chat, or other communication channels as needed. Help customers adjust or cancel reservations while adhering to hotel policies. Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications....

Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution. Accurately record and update customer interactions, transactions, and order details in the system. Stay informed about company policies, procedures, and services...

Handle and oversee customer inquiries, such as refunds, adjustments, and follow-ups. Verify, store, and retrieve necessary documents as required. Ensure the accuracy and quality of completed tasks to uphold standards. Recognize opportunities for process improvement...

Help customers with airline ticket bookings, seat reservations, and reservation modifications. Respond to questions about airline services, special assistance, and travel requirements. Accurately input and update information in real time. Handle booking issues, such as...

Help customers with the claims process, including submitting claims and giving updates on their status. Clarify billing procedures, payment methods, and policy renewal details for customers. Make sure all customer interactions follow industry regulations and...

Offer precise details regarding products, services, order progress, shipping, returns, and refunds. Keep track of orders and proactively update customers on any delays or concerns. Stay informed about platform updates, new features, and best practices...

Interact with customers via online chat platforms, addressing their inquiries and delivering prompt, accurate information. Refer unresolved concerns to the relevant department or supervisor, following company guidelines. Keep current with company products, services, policies, and...

Oversee and track accounts to ensure logistics operations align with customer needs and expectations. Keep precise and comprehensive records of all shipping activities, including customs documentation, billing, and compliance. Address and resolve issues such as...

Create and execute social media strategies that align with company objectives. Proficient in platforms such as Facebook, TikTok, LinkedIn, Reddit, and Quora. Work closely with marketing and operations teams to develop promotional campaigns. Manage social...

Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special offers,...

Support customers with account-related questions, such as billing, technical issues, product details, and service requests. Diagnose, address, and resolve customer concerns using available tools and resources. Report recurring issues and recommend enhancements to improve the...

Offer precise details regarding products, services, order progress, shipping, returns, and refunds. Keep track of orders and proactively update customers on any delays or concerns. Stay informed about platform updates, new features, and best practices...