BPO Telesys Hub
Diagnose, troubleshoot, and resolve customer concerns promptly while maintaining efficiency. When necessary, escalate complex issues to the appropriate department, ensuring a positive customer experience. Recognize opportunities to retain customers by presenting alternative solutions, promoting special...
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Respond to customer questions, concerns, and complaints promptly and professionally. Help customers with order placement, returns, and exchanges. Forward complex issues to the relevant departments when needed. Provide product recommendations tailored to customers' needs and...
Handle customer inquiries through email, chat, or other communication channels as needed. Help customers adjust or cancel reservations while adhering to hotel policies. Identify and resolve reservation issues, including overbookings, incorrect charges, or booking modifications....
Ensure precise and transparent communication about healthcare services, insurance coverage, billing, and appointment scheduling. Promptly and effectively address customer concerns, including billing issues, insurance claims, and service-related complaints. Accurately record and update patient details in...
Effectively identify, troubleshoot, and resolve customer concerns. Escalate complex issues to the appropriate team when needed while maintaining a high level of customer satisfaction. Recognize opportunities to retain customers by presenting alternative solutions, special offers,...
Respond to customer calls, emails, and chats for technical support. Diagnose and resolve hardware, software, and network issues. Inform customers about product features and limitations. Share knowledge to enhance team performance and customer experience. Adhere...
Telesys Hiring Hub PH
Address customer questions, concerns, and complaints efficiently, escalating issues as needed for prompt resolution. Accurately record and update customer interactions, transactions, and order details in the system. Stay informed about company policies, procedures, and services...
Manage hotel bookings, customer inquiries, and cancellations for guests and partners. Offer precise details on room availability, pricing, amenities, and policies. Process reservations efficiently and without errors. Address customer concerns and escalate more complex issues...
Respond to customer questions and offer precise details about products, services, and promotions. Assess customer needs and suggest suitable products or services to fulfill them. Oversee and maintain customer accounts to uncover potential sales opportunities...
