Operations Team Lead

Taguig City, National Capital Region
Posted today
Company:
RecruiterPH
Company Description:
Recruiter PH provides recruitment solutions for both contract and permanent positions across a wide range of business skill sets, from graduate entry-level to a professional level. The recruitment consulting service is backed by replacement guarantees if the candidate cannot pass prohibition or the hire is unsuccessful.
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Number of vacancies:
10

Job Description

Responsibilities:
• Conduct staff performance reviews, assess needs and cost/benefit analysis.
• Manage multiple support channels; inbound voice, e-mail, social media and live chat.
• Manage company systems for customer interaction and voice response.
• Oversee system maintenance and upgrade implementation.
• Monitor voice & non-voice metrics.

Required Skills:
• Must be Bachelor’s Degree.
• At least 1-3 year/s operations management experience.
• Experience working in a fast-paced working environment.
• Experience in the BPO/Banking/Financial Services preferred.
• Excellent verbal and writing skill.

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