Trainer/Training Specialist

Primary Duties and Responsibilities:
• Ensure that training and assessments happen as per statutory requirements.
• Give feedback and coach trainees on key job capabilities.
• Update and develop content as per client and business requirements.
• Ensure that all relevant information is updated on to the MIS trackers regularly.
• Conduct regular TNA / TNI to ensure that programs are updated and developed based on needs identified.
• Stick to training schedules
• Ensure that assessments happen on time
• Use standardized materials and methodologies approved by Omega Academy for training delivery.
• Develop Question Banks and use all the technology enabled training tools to enhance training quality and participant experience.
• Take ownership of every training program handled to ensure all benchmarks are met or surpassed.
• Act as guide and coach of the trainees during the training program.
• Follow a regular feedback and coaching plan to help trainees improve.
• Take responsibility of ensuring that the trainees understand statutory business requirements.
• Work in consultation with the Training Lead / Manager Candidate

Profile:
• Graduate/Post graduate in any discipline or medical allied professional course (preferably a Philippine Registered Nurse)
• Experience in Healthcare BPO organization is an advantage.
• 6mos-1 year of experience in any US Healthcare Account (Prior Authorization/Clinical Appeals and Denial Management)
• Good process and project knowledge
• Proficiency in MS Office
• Logical reasoning and analytical skills
• Excellent communication and facilitation skills