Hybrid - Customer Service Representative Voice
Davao, Davao del Sur
Posted 10 days ago
- Company:
- KDCI
- Company Description:
- Key Discovery Consulting, Inc. (KDCI) is a leading outsourcing company based in the Philippines that specializes in professional services and building the best offshore teams in the fields of creative design, back office support, web development, Ecommerce support, and digital marketing. It was established in 2011 by seasoned executives with over 20 years of proven leadership and experience in developing businesses. We work with a wide range of clients from various industries such as Ecommerce, retail, real estate, health, food, technology, and finance. We provide cost-effective and flexible solutions to our clients, and we help them improve their business’ efficiency by streamlining their processes and adapting technologies that help increase productivity.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Senior High School
- Gender:
- Any
- Number of vacancies:
- 12
Job Description
Responsibilities
Assist customers by attending to their queries, concerns, and complaints through phone call
Project the company image by providing excellent customer service
Act as an interface between the customers and the company by attending to their queries, taking in product orders, and handling consumer complaints
Provide customers with accurate product information and even make sales in certain situations, such as encouraging customers to upgrade to better products
Other duties assigned by the immediate supervisor
Requirements
With at least a year of relevant experience in Customer Service
Has an excellent phone disposition, and excellent communication skills, both verbal and written
Enjoys customer interaction and takes the extra mile to engage customers
Experience in e-Commerce, Online Retail, and/or Catalog Retailer service experience is an advantage but not required
Recruitment Process:
Initial Interview
Assessment
Final Interview
Job Offer