Itle- SME Logistics-Supervisor-level
Angono, Rizal
Posted more than 30 days ago
- Company:
- Neksjocorporation
- Company Description:
- About the business and the role The client is a fast-growing Managed IT Service Provider. They serve a diverse client base across Australia, ranging from SMB to corporate businesses across a broad range of industries. We are seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our team. Job benefits: High exposure to the latest and a wide range of enterprise-grade technologies. A culture of continuous learning and development Working within a supportive team - collaborative, friendly and energetic Your job role: Provide support to clients via telephone, email, remote access tools and onsite. Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity. Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount. Monitor and action alerts from client systems. Attend onsite for onsite support when required.
- Contract Type:
- Full Time
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 15
Job Description
Work Setup: Work Onsite in Ayala
Shift: Night-Shift
Salary: 30k – 35k Basic
Target Start Date: Mid/Last week of February 2024
Job Description:
The duties and responsibilities of this position consists of, but are not limited to, the following:
With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.
Monitors task boards and assigned email accounts to respond to customer and carrier requests.
Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.
Validates and ensures the accuracy of load data in systems according to CHR and customer standards.
Complete other duties as assigned
Requirement: Minimum 2 years of experience on transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and others)
- Salary:
- 30.000,00 ₱ Monthly