SME Logistics(Supervisor-level)
Quezon, Quezon
Posted 18 days ago
- Company:
- NeksJob Philippines
- Company Description:
- Provide support to clients via telephone, email, remote access tools and onsite. Troubleshoot and resolve complex technical issues related to hardware, software, and network connectivity. Resolve incidents assigned to you in a timely manner ensuring customer service and client outcomes are paramount. Monitor and action alerts from client systems. Attend onsite for onsite support when required.
- Contract Type:
- Contract
- Experience Required:
- 2 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 2
Job Description
With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads, scheduling appointments, tracking and tracing shipments, invoicing, updating financials, generating carrier payments (T-cheks), rejecting orders, cancelling orders, updating and resolving events, booking loads, bouncing loads and executing load builder profiles.
Monitors task boards and assigned email accounts to respond to customer and carrier requests.
Documents events utilizing knowledge gained through SOPs and experience and, when required, follows defined escalation procedures.
Follows through on customer or carrier requests to ensure satisfaction. Escalates questions or requests when necessary.
Validates and ensures the accuracy of load data in systems according to CHR and customer standards.
Complete other duties as assigned
Requirement: Minimum 2 years of experience on transportation/logistics industry. (FedEx, UPS, DB Schenker, CEVA, DHL and others)
- Salary:
- 35.000,00 ₱ Monthly