Desktop Support Engineer - Fresh Graduate

Mandurriao, Iloilo

Posted 5 days ago

Company:: Systemantech Inc.
Company Description:: Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring. In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training. In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook. Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider. Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
Contract Type:: Contract
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 2

Job Description

WORK LOCATION: Mandurriao, Iloilo

DUTIES AND RESPONSIBILITIES:
1. Responsible in the deployment, installation, pull-out and configuration of PC, Laptop, Printer.
2. Diligently attends to assigned tickets and provides support within the specified SLAs
3. Responsible with level 1 (phone & remote) & level 2 (on site) support.
4. Regularly updates on the status of assigned service request or incident.
5. Reports and updates helpdesk on incident or service requests encountered beyond the assigned
service request.
6. Provides assistance to end-users on standard applications and specialized software.
7. Troubleshoots hardware problems, replaces defective parts and makes necessary escalation to
the authorized person.
8. Responsible in formatting/Cloning of PC, Desktop, Laptops
9. Network connection configuration, testing and basic troubleshooting.
10. Performs regular checkup of PC desktop/laptop and a like (such as but not limited to
defragmentation/patches/virus updates)
11. Escalates problem that requires immediate attention of helpdesk, team leader or appropriate
authorities.
12. Performs other relevant tasks that may be assigned from time to time

POSITION REQUIREMENTS/QUALIFICATIONS:
1. At least a graduate of any four year computer course
2. Amenable to the working schedule and location of the client company
3. With strong knowledge in operating system
4. Knowledgeable in PC Troubleshooting