JR IT ServiceDesk

Taguig City, National Capital Region

Posted 4 days ago

Company:: Systemantech Inc.
Company Description:: Systemantech began its full operation on January 1, 2007 and became one of the major players in IT Outsourcing Services in the field of Level 1, Level 2 support. In 2008, Systemantech expanded its operation by establishing support offices in Cebu and in Davao to support Visayas and Mindanao clients. In 2009, Systemantech adopted ITIL best practices thru training and passing of the ITILv3 Foundation certification and establishing the Enterprise IT Management Department to provide solutions on Helpdesk System, Desktop Management System, Network Management System and Server and Applications Monitoring. In 2012, Systemantech started professionalizing its services by developing the competency of its personnel through training. In 2015, Systemantech was recognized as one of the 25 most promising IT Services Companies by CIO Outlook. Systemantech continues to improve in order to attain its vision of being the preferred Managed Services and IT Management provider. Our commitment is to improve client business through the use of technology, supported by competent professional and to ensure continues improvement that provides exponential benefits to the clients and company.
Contract Type:: Contract
Experience Required:: No Experience
Education Level:: Bachelor’s Degree
Gender:: Any
Number of vacancies:: 1

Job Description

Duties and Responsibilities of IT Services Desk
1. Serve as the first point of contact for customers seeking technical assistance over the phone or email.
2. Perform remote troubleshooting through diagnostic techniques and pertinent questions.
3. Determine the best solution based on the issue and details provided by customers.
4. Walk the customer through the problem-solving process.
5. Direct unresolved issues to the next level of support personnel.
6. Provide accurate information on IT products or services.
7. Record events and problems and their resolution in logs.
8. Follow-up and update customer status and information.
9. Pass on any feedback or suggestions by customers to the appropriate internal team.
10. Identify and suggest possible improvements on procedures.