Customer service

We are looking for a Hotel customer service to serve as our guests’ first point of contact and manage all aspects of their accommodation.

RESPONSIBILITIES

Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests, collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

REQUIREMENTS

Self-confidence
Strong computer skills
The ideal candidate will have a minimum of 1 to 2 years of hotel, retail, or other work experience in a similar customer-focused environment
Reliable transportation
Opera PMS experience is a benefit but not a requirement
Strong verbal, written, and interpersonal skills
Strong attention to detail
Commitment to exceptional service in any situation
Ability to maintain a positive and professional attitude when handling all situations
Adhere to the policies and procedures of the hotel
Ability to work a flexible schedule including holidays and weekends
Apply Now!!!