Deputy Manager - Training Social Media
Cebu, Cebu
Posted 9 days ago
- Company:
- Gratitude Philippines
- Company Description:
- We At Gratitude Philippines Are Able To Successfully Cater To The Recruitment And Staffing Requirements Of BPO Sector From Onshore To Offshore Locations.We Take Special Care Of Bpo Briefing Process To Gain Maximum Output From The Candidate And Everything The Company Has To Offer. Executive Search Gratitude Philippines Recruitment Services That Help Clients Reduce Cost And Time Associated With Hiring The Right Talent. We Understand That Human Resource Is The Pivotal Element In Success Of Any Business, Thus Our Focus Is On Finding Right Candidates Who Can Contribute To Our Client’s Success. Payroll Management & Staffing Our Comprehensively Vetted Recruitment Process Over 14 Years In The Industry Has Equipped Us To Recruit The Right Candidates For Your Company.Our Pan Philippines Presence And Contract Staffing Facilities Give Unparalleled Access To A Vast Base Of Candidates, Who We Rigorously Screen And Evaluate To Ensure The Right Fit Within Your Organization.
- Contract Type:
- Full Time
- Experience Required:
- 3 to 4 years
- Education Level:
- Bachelor’s Degree
- Gender:
- Any
- Number of vacancies:
- 1
Job Description
• College Graduate/Bachelor’s degree in any field
• At least 3-4 years of training lead experience handling social media content moderation account
• Must be able to supervise at least 8 trainers and has strong experience in training delivery in a BPO setting
PRINCIPAL RESPONSIBILITIES
• Lead Training Team within the location
• Single point of contact for all Training Escalations
• Management of training needs and analysis
• Development of training plans to fulfill training needs
• Management of training needs requests, labs and trainer Scheduling and reports
• Develop and manage relationships with Internal and External Clients
• Analysis basis the available data and drawing inference to bring back the learning in Training Class
• Development of trainers
• Liaison with other functions
• To incorporate feedbacks/inputs by clients and internal customers to enhance the efficiency of training
• To plan and facilitate update/refresher/upskill training for the floor associates
• Manage attendance & shift incentive for the team on map
• Preparing and updating training reports periodically
• Ensuring Delivery of high quality training and as per the defined processes
• Keep oneself and ensures one’s team is updated, aware of, and compliant to all
• Company policies and procedures which include Information Security Management Systems
CANDIDATE SPECIFICATIONS:
Candidate must possess at least a Bachelor’s/College Degree
At least 3 - 5 year(s) of working experience in the related field is required for this position
Preferably Assistant Managers / Managers specializing in Training & Development or equivalent
Salary 40K-66K