Service Supervisor

JOB SUMMARY: Supervises daily activities of his section which is composed of service
analysts and technicians engaged in the equipment repair, installation and maintenance, and
general servicing of various equipment acquired from Technolux at minimum costs with
predetermined standards, production schedules and commitments; participates in the
formulation of new methods, procedures, time standards and project planning; ensures
effective utilization and administration of manpower, equipment, materials and resources
within his jurisdiction.
QUALIFICATIONS:
Engineering Graduate, preferably a licensed Mechanical Engineer
Preferably with at least with 1 year experience in supervising service calls
Knowledgeable in Kitchen Equipment and Air-conditioning
With good customer service, negotiation, and presentation skills
DUTIES AND RESPONSIBILITIES
Directly responsible for the daily service scheduling/dispatching of service technicians.
Prepares proposal / quotations to customers.
Prepares summary of parts sales forecast in consultation with the Service Analyst.
Decides on the degrees of repair required for a job, parts reusability and mode of parts and
materials to be ordered.
Plans and schedules service orders in accordance with priorities, parts availability and
manpower availability.
Regularly communicates to superior and other managers such pertinent information to
improve or maintain coordination with other departments and service to customers.
Coordinates with the authorized personnel on ordering and makes a follow-up of parts
needed by his section.