Mandarin Tech Bilinguals

Job Description:
Design, build and configure applications to meet business process and application requirements.
Enables full stack solutions through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Performs continuous testing for security, API, and regression suite. Creates automation strategy, automated scripts and supports data and environment configuration. Participates in code reviews, monitors, and reports defects to support continuous improvement activities for the end-to-end testing process.
Transform testing into a continuous and efficient end-to-end quality engineering function through the use of quality processes, tools, and methodologies significantly improving control, accuracy and integrity. Evolve more predictive and intelligent testing approaches based on automation and innovative testing products and solutions.
Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Provide white-glove support to Microsoft customers but not limited SMB, partners and consumers, with FCR First Call Resolution goal in mind
Guide customers in onboarding their businesses, solving issues and providing thorough instructions when utilizing M365 services like Exchange Online, SharePoint Online, Office 365 Pro Plus, Yammer etc
Document and report to QMs, Cluster Leads Geo Leads any identified gaps, issues etc
Report to QM Geo Leads, any management or technical opportunities
Build relationship to create, reinforce, motivate, and guide customers and partners
Effectively drive recommendations and land priorities across customers, partners, and across organizational boundaries
Leverage collaboration support tools and processes to expedite resolution of customer issues
Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive quality across the application lifecycle. Applies business and functional knowledge to develop end-to-end testing strategies through the use of quality processes and methodologies. Applies testing methodologies, principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect resolution.
Creating Test Automation Resources Function Libraries etc
Handling duplicate objects and dynamic objects using index property and Regular expressions
Collecting Test Data for Data Driven Testing
Creating Test Cases Test Scripts using Selenium Webdriver
Background on other test automation tools
Willing to upskill on Selenium keyword driven
Design, build and configure applications to meet business process and application requirements

Job Qualifications:
At least 2 years of professional IT experience or 2 years professional customer service/technical support work experience in BPO or related industry
With M365 administration/troubleshooting skills and experience
Knowledge in Exchange, SharePoint, MS Teams, MS Windows Server and Azure Concept
Experience in or exposure to a client facing role
Communication skill should be at least B2 or higher
Amenable to a flexible work schedule, as the need arises
Educational Background
Bachelor's Degree in Information Technology, Computer Science or other relevant fields
Certification Good to have
Any M365, MS Windows Server, Azure or Exchange
Solid foundational knowledge on Windows, Mac OS and other Office Apps