Marketplace Quality Content Associate - WFH

MARKETPLACE QUALITY CONTENT ASSOCIATE

WORK SET UP: WFH
LOCATION: ORTIGAS, PASIG CITY
WORKING SCHEDULE: DAY SHIFT
CONTRACT DURATION: 12 MONTHS (subject for regularization, extension, absorption)
SALARY OFFER: Php 20,000 to Php 22,000
START DATE: NOVEMBER 13, 2023
JOB DESCRIPTION

As a Marketplace Content Associate, you will report directly to the Marketplace Quality Associate Manager. You will perform content moderation in all areas related to marketplace quality across all countries where the company operates. You will act as a generalist who will perform actions to support the content integrity of the platform, with internal and external user experience in mind. This is a full-time project-based (12 months) role based in Ortigas, Pasig, Metro Manila, Philippines.

Responsibilities:

Perform manual moderation functions for incoming ads / users from different sources of report.
Ensure listings and users in our platform are compliant to our policies.
Identify and act on suspicious or undesirable content or behavior in our platform.
Perform moderation functions using different tools.
Identify areas of improvement and suggest solutions to enhance User experience to keep the marketplace safe.
Send and Respond to tickets in relation to S&Q, fraud, disputes, account enforcement, and respond to authorities.
Respond to escalation from different channels in the organization

QUALIFICATIONS

Bachelor’s/College degree in Business, Management, or IT related courses
Background on quality Assurance or Administrative experience is preferred

1 year of experience as a Content Moderator (preferably in ecommerce industry)
Basic proficiency with office software like Microsoft Office, Google Docs, and any relevant industry-specific programs.
Detail oriented mindset – to spot patterns quickly even with limited variables
Highly analytical in discerning different levels of content compliance.

Conversant in English & Filipino whether verbal or written
Good interpersonal skills and is a team player
Great passion for technology and self-growth
Tech-savvy; requires minimum training to learn new systems & technology
Ability to work in a fast-paced, high-pressure, deadline-driven environment
Strategic thinking and an outstanding problem-solving skills and overall positive attitude
Must be willing to work on a 12-month contract
Temporary work from home arrangements