Data Analyst
Davao City, Davao del Sur
Posted more than 30 days ago
- Company:
- Awesome OS
- Company Description:
- We have developed a unique results-driven approach to customer service, based on 12 years of partnering with over 90 high- growth startups and mid-size companies.
- Contract Type:
- Full Time
- Experience Required:
- 1 year
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
Perform deep-dives in large data sets to identify opportunities, variances, or key indicators in the business.
Forecast outbound volume and optimize the team’s schedule to ensure that volume demands, and performance targets are met.
Collaborate with Account Manager and client’s Business Analyst to support workforce management and reporting needs.
Collaborate with the leadership team on analysis of metrics to drive operational excellence.
Collect, analyze, and present individual and team metrics to make recommendations for improvements and monitor team success.
Create transition schedules for the team every quarter while maintaining enough coverage per day.
Create initial staggered scheduling to add more coverage during billing days.
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