Location:
Pasay, National Capital Region
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Salary:
30.000,00 ₱ /
Monthly
Job Description
QUALIFICATIONS:
• Must have a Bachelor's Degree
• Must have at least 1 year of experience in customer-focused, support environment
• Must have experience in providing support via email and phone
• Must have experience in troubleshooting SaaS applications
• Must have experience with JavaScript, HTML, and XML
• Must have excellent Communication Skills
• Experience with Salesforce.com Service Cloud knowledge a plus
DUTIES AND RESPONSIBILITIES:
• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of Medallia
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions
and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.
• Must have a Bachelor's Degree
• Must have at least 1 year of experience in customer-focused, support environment
• Must have experience in providing support via email and phone
• Must have experience in troubleshooting SaaS applications
• Must have experience with JavaScript, HTML, and XML
• Must have excellent Communication Skills
• Experience with Salesforce.com Service Cloud knowledge a plus
DUTIES AND RESPONSIBILITIES:
• Delight customers by providing timely, expert advice
• Act as the first level of support for questions, issues, and common tasks
• Prioritize cases and respond to inquiries with speed and precision
• Use written and verbal communication to resolve complex, technical issues
• Support the overall objective of Medallia
• Carry out ad hoc tasks or activities associated with the Technical Support Agent functions
and/or tasks within the capability and pay grade of the Technical Support Agent as may be assigned.
Number of vacancies:
1
Company Description
At ACCPRO International, we are dedicated to connecting businesses with exceptional talent by leveraging our extensive network, industry expertise, and cutting-edge recruitment strategies.
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