Location:
Davao, Davao del Sur
Contract Type:
Remote
Experience Required:
3 to 4 years
Education Level:
Senior High School
Salary:
55.000,00 ₱ /
Monthly
Job Description
About the Role:
We are looking for a Mid-Level Technical Support Engineer with 3–8 years of experience to join our growing remote team. This role focuses on managing escalations, overseeing major incidents, and ensuring system stability through proactive technical solutions. You’ll also collaborate with cross-functional teams, create documentation, and mentor other engineers—all while working from the comfort of your home.
Key Responsibilities:
Manage and resolve major incidents while mitigating risks and ensuring system stability.
Provide expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Support and maintain Windows Server OS, Linux, Active Directory, networking, and cloud-based services.
Collaborate with internal teams to improve support processes and lead efficiency initiatives.
Troubleshoot and manage SQL databases for support operations.
Create and maintain technical documentation, SOPs, and knowledge base articles.
Implement automation and drive efficiency improvements within the support infrastructure.
Provide technical guidance and mentorship to support engineers.
Qualifications & Skills
Experience: 3–8 years in technical support or related IT roles.
Required Skills (at least 60–70% of the following):
Windows or VMware
Linux or Azure
Containerization / Kubernetes
Identity & Access Management (IAM) + Security
Basic networking
ITSM (basic knowledge)
Additional Skills:
Excellent troubleshooting and problem-solving skills.
Strong communication skills (written and verbal).
Customer-focused mindset with a strong commitment to service and satisfaction.
What We Offer
100% Remote – Work from Home
Competitive salary package
Opportunity to work with cutting-edge technologies and global clients
Career growth and continuous learning opportunities
Collaborative and supportive work culture
How to Apply:
If you’re passionate about solving technical challenges and want to advance your career in a remote-first environment, we’d love to hear from you! Submit your updated resume to [email protected] or Viber/WhatsApp: +xxxxxxx
Job Types: Full-time, Permanent
Benefits:
Health insurance
Opportunities for promotion
Paid training
Pay raise
Work from home
We are looking for a Mid-Level Technical Support Engineer with 3–8 years of experience to join our growing remote team. This role focuses on managing escalations, overseeing major incidents, and ensuring system stability through proactive technical solutions. You’ll also collaborate with cross-functional teams, create documentation, and mentor other engineers—all while working from the comfort of your home.
Key Responsibilities:
Manage and resolve major incidents while mitigating risks and ensuring system stability.
Provide expertise in PKI, X.509 certificates, TLS/SSL, HSMs, and compliance with security best practices.
Support and maintain Windows Server OS, Linux, Active Directory, networking, and cloud-based services.
Collaborate with internal teams to improve support processes and lead efficiency initiatives.
Troubleshoot and manage SQL databases for support operations.
Create and maintain technical documentation, SOPs, and knowledge base articles.
Implement automation and drive efficiency improvements within the support infrastructure.
Provide technical guidance and mentorship to support engineers.
Qualifications & Skills
Experience: 3–8 years in technical support or related IT roles.
Required Skills (at least 60–70% of the following):
Windows or VMware
Linux or Azure
Containerization / Kubernetes
Identity & Access Management (IAM) + Security
Basic networking
ITSM (basic knowledge)
Additional Skills:
Excellent troubleshooting and problem-solving skills.
Strong communication skills (written and verbal).
Customer-focused mindset with a strong commitment to service and satisfaction.
What We Offer
100% Remote – Work from Home
Competitive salary package
Opportunity to work with cutting-edge technologies and global clients
Career growth and continuous learning opportunities
Collaborative and supportive work culture
How to Apply:
If you’re passionate about solving technical challenges and want to advance your career in a remote-first environment, we’d love to hear from you! Submit your updated resume to [email protected] or Viber/WhatsApp: +xxxxxxx
Job Types: Full-time, Permanent
Benefits:
Health insurance
Opportunities for promotion
Paid training
Pay raise
Work from home
Number of vacancies:
3
Company Description
About NeksjobPH
NeksjobPH is a leading recruitment and staffing solutions provider in the Philippines, connecting top Filipino talent with global opportunities. With a deep understanding of industry needs, we specialize in delivering highly skilled professionals for businesses across various sectors.
Our commitment to excellence, efficiency, and innovation ensures that companies find the right people, and job seekers secure rewarding careers. Whether you need permanent hires, contract staffing, or Employer of Record (EOR) services, NeksjobPH is your trusted partner in building a strong, capable workforce.
Join us and experience recruitment redefined!
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