Location:
Pasay, National Capital Region
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Job Description
About the Position: Workforce Manager (MOA Pasay) | Onsite
Work Arrangement: 100% Onsite
Location: MOA Pasay
Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program)
Responsibilities:
- Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events, seasonality, growth trends, weather, and other relevant influences.
- Prepare short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels at all times.
- Create, update, and manage the Capacity plan to ensure staffing, seating, and logistical needs are met while balancing cost efficiency and performance.
- Generate and review schedules to align with business needs, ensuring excellent customer service.
- Lead and supervise a dedicated and proactive team of Workforce Managers (WFMs), ensuring all Service Level Agreements (SLAs) across accounts are achieved.
- Enhance client satisfaction by effectively managing service levels, staffing, scheduling, and real-time adherence solutions.
- Safeguard organizational assets by adhering to the principles of the Quality and Information Security Management System.
- Act as the primary point of contact for all Workforce Management-related concerns.
Requirements:
- At least 2 years of college education (without back subjects)
- Minimum of 3 years of experience as a Workforce Manager
- Strong skills in forecasting, scheduling, and real-time management are essential
- Excellent organizational skills to meet critical deadlines
- High accuracy and meticulous attention to detail
- Effective presentation skills
- Ability to deliver projects with minimal supervision, paying close attention to detail
- Excellent written, verbal, and email communication skills, with the ability to interact effectively at various organizational levels
- Flexible and willing to work in shifts, extended hours, and weekends as required by business needs
Work Arrangement: 100% Onsite
Location: MOA Pasay
Work Schedule: Monday to Friday, 5:00 AM 4:00 PM (may vary based on business requirements, AU Program)
Responsibilities:
- Develop monthly, daily, and interval forecasts by analyzing historical data and considering factors such as special events, seasonality, growth trends, weather, and other relevant influences.
- Prepare short-term forecasts and adjust future volume projections as needed to maintain optimal staffing levels at all times.
- Create, update, and manage the Capacity plan to ensure staffing, seating, and logistical needs are met while balancing cost efficiency and performance.
- Generate and review schedules to align with business needs, ensuring excellent customer service.
- Lead and supervise a dedicated and proactive team of Workforce Managers (WFMs), ensuring all Service Level Agreements (SLAs) across accounts are achieved.
- Enhance client satisfaction by effectively managing service levels, staffing, scheduling, and real-time adherence solutions.
- Safeguard organizational assets by adhering to the principles of the Quality and Information Security Management System.
- Act as the primary point of contact for all Workforce Management-related concerns.
Requirements:
- At least 2 years of college education (without back subjects)
- Minimum of 3 years of experience as a Workforce Manager
- Strong skills in forecasting, scheduling, and real-time management are essential
- Excellent organizational skills to meet critical deadlines
- High accuracy and meticulous attention to detail
- Effective presentation skills
- Ability to deliver projects with minimal supervision, paying close attention to detail
- Excellent written, verbal, and email communication skills, with the ability to interact effectively at various organizational levels
- Flexible and willing to work in shifts, extended hours, and weekends as required by business needs
Number of vacancies:
1
Company Description
We DO NOT charge an applicant.
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
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