Blended Retail Account - Makati ANE - Virtual Process

Essential Functions / Core Responsibilities:

Provide Customer Support via Multiple Channels
-Handle customer inquiries, complaints, and product-related questions through voice, chat, and email.

Assist with Order Processing and Tracking
-Support customers with placing, updating, or canceling orders, and provide updates on delivery or return status.

Upsell and Cross-Sell Products
-Recommend additional or alternative products based on customer needs, improving both service and sales performance.

Resolve Issues Efficiently and Accurately
-Investigate and resolve concerns regarding billing, product availability, returns, or account discrepancies with professionalism.

Maintain Accurate Records and Documentation
-Properly log customer interactions, resolutions, and follow-ups using internal tools or CRM systems.

Candidate Profile:
· High School Graduate (Old Curriculum or Higher with less than one year of experience preferred
· Effective communication skills, both written and verbal
· Proficient in Microsoft Office
· Ability to multi-task and meet timelines on deliverable
· Detail-oriented

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.