CSR - Voice

Fair Trade Outsourcing Ph Inc.

Who we are:

Fair Trade Outsourcing™ (FTO) is a fast-growing BPO company and fair trade outsourcing center that provides impact sourcing work for companies worldwide.

Our main office is in Philadelphia, Pennsylvania with a global network of delivery centers in the Philippines, Mexico, and Ghana.

In the Philippines, we already have four centers with more than a hundred employees in each site.

Mission

We are a Fair Trade Outsourcing Center Company that delivers superior results for clients by valuing our agents, ensuring their safety, and improving their economic welfare.

Vision

We seek to reduce global poverty and economic insecurity by creating sustainable middle-class employment, eventually growing a new generation of capital owners from wage earners.

The Role: Customer Relations (CSR VOICE)

Customer Relations Specialist role is to communicate to eye care practices via fax or phone should a discrepancy occur to verify the validity of a prescription (Mid-Level agents only by phone).

See Staff Costs & Schedule for separate information.
All Customer Relations agents will also fulfill Back Office Verification duties.
Responsibilities:

Follow verification policies and procedures to ensure accurate verification is performed in a timely manner.
Adhere to KPI’s to a satisfactory performance level.
SLA’s to be included by Fair Trade Outsourcing as an Addendum after 90 days of service.
Comply with HIPAA rules and regulations and FTC Contact Lens Rule.
All agents will participate in the annual HIPAA Compliance Training facilitated by WVA.
Assist in tasks related to prescription operations requested by either the direct team leader or any person in management.
Aid in the efforts of maintaining a lean work environment.
Work as a team with all functional work areas.
Knowledge, skills & abilities required:

Proven people skills
Must know how to multitask and manage time effectively.
Excellent written and verbal communication skills.
Outstanding problem-solving and organizational abilities.
Prescription Verification Specialists – Junior EP Level
Customer Relations – Mid EP Level

Benefits:
Health insurance
On-site parking
Opportunities for promotion
Paid training
Transportation service provided