Location:
Cebu, Cebu
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Job Description
Position: Customer Service Representative - Accounting (Hybrid) | Cebu
Work Setup: Hybrid (onsite only 3 times a week)
Location: Cebu
Why Apply?
Hybrid Work Arrangement (only 3 days onsite weekly)
Quarterly Performance Incentives
HMO Coverage starting Day 1, plus 2 Free Dependents
Comprehensive Life Insurance
20% Night Differential Pay
Vacation and Sick Leave Credits
Birthday and Bereavement Leave Credits
Responsibilities:
Respond promptly and professionally to customer inquiries via the products ticketing system
Collaborate with customers to identify, replicate, and resolve product issues through various communication channels
Work closely with team members to provide effective solutions and ensure high customer satisfaction
Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions
Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume
Provide outstanding customer service by maintaining a friendly and empathetic tone, delivering timely and proactive responses to maintain high satisfaction scores
Conduct training for new and existing customers via phone and email, guiding them on using the platforms knowledge base to ensure smooth product adoption
Requirements:
Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
Proficient in English, both spoken and written
Familiar with basic accounting principles and accounting software (e.g., SaaS platforms)
Willing to work night shifts and flexible schedules
Open to working in a hybrid setup in Cebu (3 times per week onsite)
Must have a stable internet connection at home
Work Setup: Hybrid (onsite only 3 times a week)
Location: Cebu
Why Apply?
Hybrid Work Arrangement (only 3 days onsite weekly)
Quarterly Performance Incentives
HMO Coverage starting Day 1, plus 2 Free Dependents
Comprehensive Life Insurance
20% Night Differential Pay
Vacation and Sick Leave Credits
Birthday and Bereavement Leave Credits
Responsibilities:
Respond promptly and professionally to customer inquiries via the products ticketing system
Collaborate with customers to identify, replicate, and resolve product issues through various communication channels
Work closely with team members to provide effective solutions and ensure high customer satisfaction
Share customer feedback and insights during regular team meetings to assist management in making informed, data-driven decisions
Identify recurring support requests related to your expertise and proactively develop knowledge base articles or alternative solutions to reduce ticket volume
Provide outstanding customer service by maintaining a friendly and empathetic tone, delivering timely and proactive responses to maintain high satisfaction scores
Conduct training for new and existing customers via phone and email, guiding them on using the platforms knowledge base to ensure smooth product adoption
Requirements:
Currently in at least the 3rd year of college in courses like Management Accounting, Accounting Technology, Bookkeeping, or related fields
At least 6 months of experience in phone-based customer support (BPO, VA, etc.)
Proficient in English, both spoken and written
Familiar with basic accounting principles and accounting software (e.g., SaaS platforms)
Willing to work night shifts and flexible schedules
Open to working in a hybrid setup in Cebu (3 times per week onsite)
Must have a stable internet connection at home
Number of vacancies:
1
Company Description
We DO NOT charge an applicant.
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
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