Location:
Pasig City, National Capital Region
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Senior High School
Salary:
25.000,00 ₱ /
Monthly
Job Description
Job Description
• Handle inbound calls, emails, and online inquiries from guests seeking hotel reservations or information.
• Provide accurate details on room availability, pricing, amenities, and promotions.
• Assist guests in booking accommodations, ensuring all preferences and special requests are noted.
• Upsell room upgrades, packages, or additional services to enhance guest experience and maximize revenue.
• Process payments and confirm bookings using reservation systems in compliance with company policies.
• Resolve guest concerns or complaints with professionalism and empathy to ensure satisfaction.
• Maintain organized records of reservations, cancellations, and guest profiles.
• Collaborate with front desk and operations teams
• Handle inbound calls, emails, and online inquiries from guests seeking hotel reservations or information.
• Provide accurate details on room availability, pricing, amenities, and promotions.
• Assist guests in booking accommodations, ensuring all preferences and special requests are noted.
• Upsell room upgrades, packages, or additional services to enhance guest experience and maximize revenue.
• Process payments and confirm bookings using reservation systems in compliance with company policies.
• Resolve guest concerns or complaints with professionalism and empathy to ensure satisfaction.
• Maintain organized records of reservations, cancellations, and guest profiles.
• Collaborate with front desk and operations teams
Number of vacancies:
15
Company Description
Setting the Standard in Cost-effective BPO Services and Solutions
We have won numerous “BEST VENDOR” awards from our Fortune 500 Clients. We WOW you with dependable performance, our ability to hit all metrics consistently gives you confidence in us. Our client’s appreciation is a strong attestation to our ability.
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