Operations Manager

RESPONSIBILITIES:
• Ensure the operational targets (financial and quality related) are continuously met,
strategic planning, oversight and management of related systems, management of key
performance indicators as well as drive continuous improvement activities.
• Participate and conduct internal/external audits when deemed necessary and instruct all
concerned personnel in the use of problem-solving tools and the Quality Management
delivery systems – to include development and support of all business processes in the
application of continual improvement activities and methodologies.
• Participate in operational strategy development and manage KPIs as well as provide
continuous improvement leadership to the Unit.
• Lead problem-solving efforts to resolve customer issues and improve business
processes.
• Standardize quality approaches across the Unit, including processes, tools and
measurable concepts.
• Extensive involvement in the management of the company’s Quality/Excellence models
and systems.
• Communicate various workforce effectiveness principles and their impact on the
profitability of the business through improved product quality, increased productivity and
improved effectiveness of the workforce.
• Develop, implement and monitor all key lean and other systems, operational projects
and procedures ensuring compliance with customer requirements while supporting cost,
schedule and budget requirements

QUALIFICATIONS:
• At least 5 years work experience in Quality Assurance, Business Management or
Technical field with solid background in operations management, project management
and/or business processes with sound financial management skills Candidate with a
master’s degree is an advantage.
• Candidate from an airline catering service industry is preferred.
• Candidate with background in the Food & Beverage industry.
• Excellent written and verbal communication and presentation skills.
• Strong understanding of different operational excellence concepts such as Lean
Manufacturing, TQM, Kaizen etc. and excellent problem solving, interpersonal
communication and project management skills.\
• Must have a desire to achieve excellence in customer satisfaction, process and product
quality and reliability.
• Ability to drive a vehicle with a professional driver’s license.
• No specific licenses or accreditation is critical to the position. However, candidates with
license in the field of Engineering, special accreditation and certification in Quality
Management and related operational excellence concepts are an advantage.
• Must be willing to travel to NAIA & Clark Airport (Pampanga) - Expenses and travel
covered