Ecommerce Account Officer (Online Marketplace)

Responsible for monitoring the platform activity, coordinating with the platform Key Account Manager and other support groups i.e., Marketing, Fulfillment, Customer Service, MPC, IT and Audit teams, solving problems at a day-to-day level especially with online orders. Ensuring the smooth day-to-day operation of the assigned platform, from store decoration to customer satisfaction.


Functions:

• Sales and Marketing – meet ecommerce KPIs and targets
• Customer Service and Management - provide solutions to customers’ common issues and expectations to increase conversion
• Maintenance and compliance to the platform’s service level agreement in order fulfillment and other requirements


Duties and Responsibilities include;

Edit/Enter products and other data into Marketplace eCommerce system (Seller Center) and integrate with RPRO, PayRecon or any retail operating systems
Develop and implement eCommerce ads within Marketplace by coordinating with marketing, creative, development, production and warehouse teams
Manage day to day operations between warehouse, inventory, fulfillment, etc.
Communicate with internal teams to coordinate inventory level/merchandise planning, new product arrival/promotion
Provide regular reporting to Accounting Department and direct reports
Provide regular reporting, insights and recommendations to Brand Director on ad campaigns

Qualifications:

Graduate of Marketing or Business Administration course or any related Business Course
Minimal but significant experience in E-commerce operation
Knowledge in Shopify, Magento and other platforms or similar experience a plus
Microsoft Office proficiency is required