Location:
Catarman Liloan Cebu PH, Cebu
Contract Type:
Contract
Experience Required:
No Experience
Education Level:
Senior High School
Salary:
21.000,00 ₱ /
Monthly
Job Description
Job Summary:
The Voice Fulfillment Coordinator is responsible for processing and managing customer orders received via voice channels, ensuring accuracy, efficiency, and excellent customer service. This role involves coordinating with various teams to complete fulfillment tasks on time while maintaining high-quality communication with clients.
Key Responsibilities:
-Receive and process customer orders, inquiries, and requests through phone or other voice platforms.-
-Verify customer details and order information to ensure accuracy.
-Coordinate with sales, logistics, and support teams to ensure timely order delivery.
-Track and update order status, providing customers with timely updates.
-Resolve basic customer concerns and escalate complex issues to the appropriate department.
-Maintain accurate records of transactions, orders, and communications.
-Meet performance metrics such as call handling time, accuracy rate, and service quality.
-Support process improvements to streamline order fulfillment operations.
The Voice Fulfillment Coordinator is responsible for processing and managing customer orders received via voice channels, ensuring accuracy, efficiency, and excellent customer service. This role involves coordinating with various teams to complete fulfillment tasks on time while maintaining high-quality communication with clients.
Key Responsibilities:
-Receive and process customer orders, inquiries, and requests through phone or other voice platforms.-
-Verify customer details and order information to ensure accuracy.
-Coordinate with sales, logistics, and support teams to ensure timely order delivery.
-Track and update order status, providing customers with timely updates.
-Resolve basic customer concerns and escalate complex issues to the appropriate department.
-Maintain accurate records of transactions, orders, and communications.
-Meet performance metrics such as call handling time, accuracy rate, and service quality.
-Support process improvements to streamline order fulfillment operations.
Number of vacancies:
2
Company Description
Discover the power of personalized communication with our center. With a focus on excellence, we excel in outbound call services that amplify your brand's outreach, and inbound customer service that fosters unparalleled satisfaction – where excellence meets efficiency. We take pride in offering comprehensive and professional services, combining outbound calling campaigns to maximize your business reach with inbound customer service, ensuring seamless interactions with your clientele. Our specialization in virtual assistance empowers our highly skilled team to proficiently handle diverse tasks, from administrative support to technical queries – all tailored to suit your specific needs. Trust in our commitment to delivering exceptional solutions, bolstered by cutting-edge technology and a customer-centric approach. Let us be your trusted partner in elevating your business to new heights. We excel in outbound call services, amplifying your brand's outreach, and fostering unparalleled satisfaction through our inbound customer service. Our dedicated team of professionals stands ready to tackle administrative tasks, manage inquiries, and optimize workflow efficiency with our comprehensive suite of virtual assistance solutions. Embracing a customer-first philosophy, we tailor solutions to benefit your business while maintaining an agile approach to adapt to ever-evolving demands. Experience the difference with our streamlined and cost-effective services, designed to enhance your operational success. Our expert team thrives on delivering exceptional outbound call campaigns, propelling your business growth with targeted leads and enhanced conversions. For inbound customer service, we pride ourselves on nurturing meaningful relationships with our customers, ensuring their satisfaction and loyalty.
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