Global Processes and Continuous Improvement Manager - Ayala
Makati, National Capital Region
Posted 10 days ago
- Company:
- TASQ Staffing Solutions
- Company Description:
- We DO NOT charge an applicant. Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs. Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 1
Job Description
Work Setup up and Shift Schedule: Flexible schedule
Location: Ayala
Requirements:
Lean Six Sigma Yellow Belt Certified—At least for 5 years
Lean Six Sigma Green Belt Certified
Process Excellence experience in BPO Setting
Responsibilities:
1. Lead and own projects by identifying and analyzing preliminary business needs and conducting cost-benefit analysis, identifying causal factors and potential solutions, overseeing implementation of solutions, tracking and reporting progress, and documenting end-to-end project details, including ROI identification.
2. Assist Operations in their transformation projects through mentorship by identifying and analyzing preliminary business needs and checking accuracy of cost-benefit analysis, validating causal factors and potential solutions, overseeing implementation of solutions, and ensuring progress tracking and reporting, including ROI in the TAP Projects Tracker
3. Conduct assessments by being the point of contact and subject matter expert for the Process Excellence piece by running statistical tests identifying trends, process capability, variance, relationships and target setting using the COPC LSS approach and by mapping, analyzing, and providing recommendations for process improvement
4. Own and/ormentor projects by accomplishing all 9 phases complete with sponsor checkpoints and documentation
5. Support innovation engine deployment by onboarding new moderators, running refreshers whenever required, providing guidance on how to move ideas from one level to another, and mentoring and/or leading projects that are a product of an idea.
