Location:
Baguio, Benguet
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Bachelor’s Degree
Job Description
About the Role
ThoughtFocus is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support.
In this role, you will be the first point of contact for our clients, delivering professional and confident assistance via phone and email. You’ll combine your accounting knowledge with strong customer service skills to ensure our clients get the most out of our products.
We value team players who work well independently, maintain a positive and open-minded attitude, and contribute to a collaborative and supportive environment.
Key Responsibilities
Provide frontline telephone and email support to internal and external users.
Manage and resolve multiple pending cases in our CRM (Salesforce) within set timeframes.
Assist clients with software installation and configuration on PCs and servers.
Troubleshoot and resolve technical and accounting-related issues.
Use our internal knowledge base to guide clients through solutions.
Collaborate with Technical Escalation Teams for complex issues.
Participate in product testing to ensure enhancements meet client expectations.
Qualifications
Minimum 1 year experience in the accounting industry.
Familiarity with accounting software (Xero, QuickBooks, MYOB) is highly regarded.
Strong command of written and verbal English.
Problem-solving skills with a strong customer-first approach.
Experience in customer support for a software company is an advantage.
Keen attention to detail and ability to work autonomously
ThoughtFocus is seeking a Support Analyst – Accounting to join our dynamic APAC team supporting clients in ANZ. As a provider of innovative real estate software solutions, we pride ourselves on delivering exceptional client support.
In this role, you will be the first point of contact for our clients, delivering professional and confident assistance via phone and email. You’ll combine your accounting knowledge with strong customer service skills to ensure our clients get the most out of our products.
We value team players who work well independently, maintain a positive and open-minded attitude, and contribute to a collaborative and supportive environment.
Key Responsibilities
Provide frontline telephone and email support to internal and external users.
Manage and resolve multiple pending cases in our CRM (Salesforce) within set timeframes.
Assist clients with software installation and configuration on PCs and servers.
Troubleshoot and resolve technical and accounting-related issues.
Use our internal knowledge base to guide clients through solutions.
Collaborate with Technical Escalation Teams for complex issues.
Participate in product testing to ensure enhancements meet client expectations.
Qualifications
Minimum 1 year experience in the accounting industry.
Familiarity with accounting software (Xero, QuickBooks, MYOB) is highly regarded.
Strong command of written and verbal English.
Problem-solving skills with a strong customer-first approach.
Experience in customer support for a software company is an advantage.
Keen attention to detail and ability to work autonomously
Number of vacancies:
10
Company Description
WORKFORCE MANAGEMENT (VOICE)
Location: Mandaluyong City
Salary: ₱50,000 - ₱60,000 / Monthly
JOB DESCRIPTION
ONLY THOSE APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE
•Acts as 1st level of escalation of Intraday Analysts in terms of misses in SL or challenges with Operations in executing real time action plans.
•Functions as 1st level of escalation in terms of reporting inquiries or troubleshooting of reports. •Provides input to WFM team in terms of conceptualizing intraday reports that drive efficiency to the team and also help in Operations performance.
•Provide trainings and conduct knowledge transfer sessions to other WFM members especially new members on WFM tools and function as go-to person when there are inquiries arise from RTAs and Operations.
•Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends.
•Required to follow the planned data collection, including the types of data and time of data.
•Automate reports to reduce inefficiencies by designing macros.
JOB QUALIFICATION
•Open to College Undergraduates with relevant experience (BPO or Non-BPO)
•At least 6 months to 1 year RTA experience; other WFM experience is a plus but not required.
•Good knowledge in MS Office (Word, Excel, PowerPoint)
•No specific tool requirement; good to have if with experience in WFM Tools (ex. eWFM, IEX, CMS Avaya, Blue Pumpkin, Aspect); No exam
•Open to resources who are functioning as interim/ad on tasks workforce
Equal Employment Opportunity Statement
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Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.
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