Location:
Quezon City, National Capital Region
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Senior High School
Job Description
Responsible for maintaining a high level of customer service while collecting outstanding payments, resolving disputes or issues and assisting order releases. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Key Responsibilities:
1. Handle inbound calls from customers regarding outstanding balances
2. Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment
3. Maintain accurate records of customer interactions and payment status.
4. Support sales in order fulfillment related issues
5. Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.
6. Meet or exceed monthly service level agreements.
We are looking for someone with:
• 1-2 years of relevant experience in inbound contact center + background in finance
• Amenability to work full-time on site in Eastwood
• Amenability to work in a night shift schedule.
• Undergrads are welcome to apply
Key Responsibilities:
1. Handle inbound calls from customers regarding outstanding balances
2. Investigate and address customer complaints or concerns related to invoices, payments, or order fulfillment
3. Maintain accurate records of customer interactions and payment status.
4. Support sales in order fulfillment related issues
5. Collaborate with internal teams (e.g., sales, customer master data, cash applications, dispute resolution) to ensure accurate and timely resolution of customer issues.
6. Meet or exceed monthly service level agreements.
We are looking for someone with:
• 1-2 years of relevant experience in inbound contact center + background in finance
• Amenability to work full-time on site in Eastwood
• Amenability to work in a night shift schedule.
• Undergrads are welcome to apply
Number of vacancies:
4
Company Description
As one of the world's leading human resource service organizations, Risewave, which is powered by Comrise, provides customized talent solutions that exceed our clients needs in various business scenarios. With our vast network of top talent, based all over the globe, we can lead your organization toward success.
More about Risewave:
5,000,000+ highly qualified candidates
2,000+ leading & emerging global clients
38 years of experience in talent solution
18 years of successful local practice
16 subdivision areas
Our Solutions:
Executive Search
Recruitment Process Outsourcing
Flexible Staffing
Cross Border Services
Recruitment Sharing Platform
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