Location:
quezon city, National Capital Region
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Job Description
A Business Process Outsourcing (BPO) job typically involves performing specific tasks or functions for another company, often related to customer service, data management, or other operational processes. These jobs can range from entry-level roles like call center representatives to more specialized positions like data analysts or project managers.
General Responsibilities in BPO:
Customer Interaction:
Handling customer inquiries, complaints, and requests via phone, email, or chat.
Data Entry and Management:
Maintaining and updating customer databases, processing information, and ensuring data accuracy.
Process Execution:
Following established procedures to complete tasks efficiently and effectively.
Quality Assurance:
Adhering to service level agreements (SLAs) and maintaining quality standards.
Problem Solving:
Identifying and resolving issues related to customer requests or process breakdowns.
Reporting and Documentation:
Preparing reports, documenting processes, and tracking performance metrics.
Team Collaboration:
Working with colleagues and supervisors to ensure smooth workflow and meet team goals.
Continuous Improvement:
Identifying areas for improvement in processes
General Responsibilities in BPO:
Customer Interaction:
Handling customer inquiries, complaints, and requests via phone, email, or chat.
Data Entry and Management:
Maintaining and updating customer databases, processing information, and ensuring data accuracy.
Process Execution:
Following established procedures to complete tasks efficiently and effectively.
Quality Assurance:
Adhering to service level agreements (SLAs) and maintaining quality standards.
Problem Solving:
Identifying and resolving issues related to customer requests or process breakdowns.
Reporting and Documentation:
Preparing reports, documenting processes, and tracking performance metrics.
Team Collaboration:
Working with colleagues and supervisors to ensure smooth workflow and meet team goals.
Continuous Improvement:
Identifying areas for improvement in processes
Number of vacancies:
50
Company Description
A BPO company, or Business Process Outsourcing company, is a third-party organization that a business hires to handle specific, often repetitive, business tasks or processes. This allows companies to focus on their core competencies while outsourcing functions like customer service, accounting, or IT support. BPO can involve various services, including customer support, data entry, payroll, and more
View Company Profile
