Location:
Pasig, National Capital Region
Contract Type:
Full Time
Experience Required:
1 year
Education Level:
Junior High School
Salary:
23.000,00 ₱ /
Monthly
Job Description
We are looking for experienced Online Assistants to join our Hotel Reservation team. In this non-voice role, you will assist customers via chat and email with hotel bookings, changes, and inquiries.
Key Responsibilities:
• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
• Provide accurate and timely information about room availability, pricing, and policies.
• Ensure high-quality customer service in all written interactions.
• Record and update customer information and reservation details in internal systems.
• Follow all company guidelines for quality and compliance.
Qualifications:
• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
• Excellent written English communication skills.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).
What We Offer:
• Weekends off (Monday to Friday schedule)
• Paid training and onboarding support
• Competitive salary plus incentives
• Career growth and promotion opportunities
• Friendly and professional working environment
Key Responsibilities:
• Handle hotel reservation inquiries, booking confirmations, and cancellations through chat and email.
• Provide accurate and timely information about room availability, pricing, and policies.
• Ensure high-quality customer service in all written interactions.
• Record and update customer information and reservation details in internal systems.
• Follow all company guidelines for quality and compliance.
Qualifications:
• High school graduate (K-12 or Old Curriculum).
• Minimum of 6 months BPO or relevant customer service experience (non-voice experience preferred).
• Excellent written English communication skills.
• Strong attention to detail and customer-focused attitude.
• Proficient in computer use and typing.
• Willing to work onsite and on shifting schedules (weekends off).
What We Offer:
• Weekends off (Monday to Friday schedule)
• Paid training and onboarding support
• Competitive salary plus incentives
• Career growth and promotion opportunities
• Friendly and professional working environment
Number of vacancies:
100
Company Description
We provide world-class customer experience, we also promote our people from within and believe our people are the most important assets. We strive to meet their needs at every point of contact, whether we’re answering questions, responding to complaints or making a sale.
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