Location:
Tagbilaran, Bohol
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Salary:
14.000,00 ₱ /
Monthly
Job Description
Customer Service Agent - Bohol
Responsibilities:
Manage incoming calls from customers.
Assess customer’s needs and guide the customer accordingly.
Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
Maintain acceptable call lengths while remaining friendly, informative and helpful.
Maintain productivity and quality standards.
Demonstrate appropriate sense of urgency for customer responses.
Escalate customer issues appropriately and correctly.
Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrate knowledge and use of departmental resources, policies and procedures.
Reach campaign goals
All other duties as assigned.
Qualifications:
Age: Must be at least 18 years old.
Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
Must be willing to work onsite in Tagbilaran City, Bohol
Benefits:
Allowance for working onsite*
Comprehensive HMO coverage for you and your dependents
Non-Taxable Allowance in addition to your basic salary
Attractive Program Incentives based on performance
Group Life Insurance - your well-being is our priority!
30 Service Incentive Leaves (15 days can be converted to cash)
Responsibilities:
Manage incoming calls from customers.
Assess customer’s needs and guide the customer accordingly.
Use customer service and critical thinking skills to resolve the customers’ issues and ease their concerns.
Maintain acceptable call lengths while remaining friendly, informative and helpful.
Maintain productivity and quality standards.
Demonstrate appropriate sense of urgency for customer responses.
Escalate customer issues appropriately and correctly.
Demonstrate timely accurate and professional customer service. Maintains a positive and professional demeanor and portrays the company in a positive light.
Demonstrate knowledge and use of departmental resources, policies and procedures.
Reach campaign goals
All other duties as assigned.
Qualifications:
Age: Must be at least 18 years old.
Education: K12 graduates, College Graduates, Vocational 2-year Course Graduates, or Completed At Least 2-years in College.
For High School graduates (Old Curriculum), a minimum of 6 months BPO experience for an International account or 1-year BPO experience for a local account is a must.
Proof of Education: Candidates must provide proof of education upon hire, Diploma or TOR. If no Diploma or TOR is available, candidates must submit at least 2 school supporting documents such as ID, study load, certificate of registration, etc.
Must be willing to work onsite in Tagbilaran City, Bohol
Benefits:
Allowance for working onsite*
Comprehensive HMO coverage for you and your dependents
Non-Taxable Allowance in addition to your basic salary
Attractive Program Incentives based on performance
Group Life Insurance - your well-being is our priority!
30 Service Incentive Leaves (15 days can be converted to cash)
Number of vacancies:
10
Company Description
Ibex delivers innovative business process outsourcing (BPO), smart digital marketing, online acquisition technology, and end-to-end customer engagement solutions to help companies acquire, engage, and retain valuable customers. Today, ibex operates a global CX delivery center model consisting of 34 operations facilities around the world, while deploying next-generation technology to drive superior customer experiences for many of the world’s leading companies across retail, e-commerce, healthcare, fintech, utilities, and logistics.
ibex leverages its diverse global team of over 30,000 employees together with industry-leading technology, including its Wave X platform, to manage nearly 200 million critical customer interactions, adding over $2.2B in lifetime customer revenue each year and driving a truly differentiated customer experience.
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