Location:
Biñan, Laguna
Contract Type:
Full Time
Experience Required:
3 to 4 years
Education Level:
Bachelor’s Degree
Job Description
About the job: Operations Supervisor - Outbound Collections (Laguna) | Onsite
Work Location: Southwoods, Laguna
Training Location: BGC, Taguig (2 weeks, candidate's expense)
Employment Type: Full-Time
Start Date: ASAP
Commission: Uncapped
HMO Coverage: Day 1
Responsibilities:
Supervise and coach a team of outbound collections agents to achieve performance targets.
Monitor calls and performance using speech analytics, side-by-side coaching, and quality scorecards.
Manage team scheduling, attendance, productivity, and PTO to maintain optimal staffing levels.
Drive adherence to client expectations and internal KPIs related to call quality, compliance, and revenue.
Collaborate with internal departments and leadership to implement process improvements.
Lead performance reviews and development plans to support agent growth and retention.
Analyze reports and implement action plans to address performance gaps.
Ensure compliance with collection regulations and company policies.
Participate in client visits, reporting, and business reviews as needed.
Qualifications:
Bachelor's degree (4-year course) required
At least 3 years of experience as a supervisor in a BPO/Call Center environment
Must have direct experience in outbound collections
Strong understanding of collection laws (FDCPA, FCRA, HIPAA, etc.)
Solid leadership, coaching, and team development skills
Proficiency in MS Office tools (Excel, Word) and familiarity with CRM/call center systems
Knowledge of Philippine labor laws and BPO workforce practices
Excellent verbal and written communication skills
Work Conditions & Requirements:
Willing to undergo 2 weeks of in-person training in BGC, Taguig (candidate's expense)
Must be able to sit for extended periods and use standard office equipment
Able to communicate effectively with consumers, clients, and internal staff
Reasonable accommodations provided for qualified individuals with disabilities. Operations Supervisor - Outbound Collections (Laguna)
Work Location: Southwoods, Laguna
Training Location: BGC, Taguig (2 weeks, candidate's expense)
Employment Type: Full-Time
Start Date: ASAP
Commission: Uncapped
HMO Coverage: Day 1
Responsibilities:
Supervise and coach a team of outbound collections agents to achieve performance targets.
Monitor calls and performance using speech analytics, side-by-side coaching, and quality scorecards.
Manage team scheduling, attendance, productivity, and PTO to maintain optimal staffing levels.
Drive adherence to client expectations and internal KPIs related to call quality, compliance, and revenue.
Collaborate with internal departments and leadership to implement process improvements.
Lead performance reviews and development plans to support agent growth and retention.
Analyze reports and implement action plans to address performance gaps.
Ensure compliance with collection regulations and company policies.
Participate in client visits, reporting, and business reviews as needed.
Qualifications:
Bachelor's degree (4-year course) required
At least 3 years of experience as a supervisor in a BPO/Call Center environment
Must have direct experience in outbound collections
Strong understanding of collection laws (FDCPA, FCRA, HIPAA, etc.)
Solid leadership, coaching, and team development skills
Proficiency in MS Office tools (Excel, Word) and familiarity with CRM/call center systems
Knowledge of Philippine labor laws and BPO workforce practices
Excellent verbal and written communication skills
Work Conditions & Requirements:
Willing to undergo 2 weeks of in-person training in BGC, Taguig (candidate's expense)
Must be able to sit for extended periods and use standard office equipment
Able to communicate effectively with consumers, clients, and internal staff
Reasonable accommodations provided for qualified individuals with disabilities. Operations Supervisor - Outbound Collections (Laguna)
Number of vacancies:
1
Company Description
We DO NOT charge an applicant.
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
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