Location:
Tacloban, Leyte
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Bachelor’s Degree
Job Description
Role Description:
The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.
Qualifications:
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- Resolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Graduate of Information Technology, Computer Engineering, or any related technical course
- At least 6 months of relevant work experience in IT support or a similar role
Key Skills:
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
The TSE will provide mid-level technical support across all LBC branches, hubs, and offices. This includes addressing escalations from Tier 1 support, resolving issues through remote troubleshooting and onsite assistance, and ensuring timely resolution of service requests based on ITIL best practices. The role also plays a vital part in infrastructure readiness for branch expansion initiatives.
Qualifications:
- Troubleshoot software, hardware, and connectivity issues with minimal supervision
- Resolve tickets escalated by the Service Desk within SLA timelines
- Provide guidance to end-users on systems, applications, and updates
- Ensure audit-ready documentation aligned with ITIL processes
- Collaborate with internal teams and external vendors for issue resolution
- Utilize ticketing and endpoint management tools effectively
- Support IT governance, data privacy, and compliance efforts
- Coordinate compliance with documentation and approval protocols
- Graduate of Information Technology, Computer Engineering, or any related technical course
- At least 6 months of relevant work experience in IT support or a similar role
Key Skills:
- Proficiency in troubleshooting Windows/macOS environments and Microsoft 365
- Familiarity with ITSM and endpoint management systems such as OSTicket, Freshservice, Jira, ServiceNow, SOTI, and ManageEngine
Number of vacancies:
1
Company Description
LBC is the Philippines’ market leader in payments and money transfer, documents and mail, parcels and boxes, and cargo and logistics. With a growing network of over 6,400 locations, partners, and agents in over 30 countries, LBC is committed to moving lives, businesses, and communities and delivering smiles around the world.
Our company is the leading logistics company for more than 75 years in the country providing courier, cargo, and end-to-end supply chain business solutions. LBC Express Inc. is a locally owned company but operating globally in 22 countries and a recipient of various local and international awards in supply chain services.
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