Call Center Process Consultant / Black Belt - Cebu City
TASQ Staffing Solutions
Posted over 30 days ago
Location:
Cebu, Cebu
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Job Description
About the job: Process Consultant/Black Belt (Cebu City) | Onsite
Work Setup: Onsite (Cebu)
Shift: Late Midshift (6PM PST)
Responsibilities:
Process Transformation: Conduct process deep dives, create process maps, identify improvement opportunities, and develop and implement transformation roadmaps for in-scope processes. Identify opportunities for automation, analytics, and data science solutions to enhance efficiency, quality, experience, and health outcomes.
Business Acumen and Strategic Alignment: Align process improvements with organizational objectives and customer needs. Work closely with cross-functional teams, motivating the operations team to adopt new processes while effectively managing resistance to change. Focus on delivering measurable financial results while maintaining a positive cost-benefit ratio.
Collaboration with Operations Leaders and Clients:
- Ensure process metrics and KPIs meet best-in-class standards with defined roadmaps
- Conduct deep dives to identify bottlenecks and improvement opportunities
- Develop and propose solutions, create business cases, and secure stakeholder approval
- Deploy approved solutions within agreed timelines and budgets
Communication and Collaboration: Engage diverse stakeholders (clinicians, administrators, and patients) with excellent communication skills. Synthesize complex data into actionable insights and present them clearly.
Qualifications:
Must be a Six Sigma Black belt certified
Bachelor's degree in any discipline; MBA preferred
5+ years overall experience with at least 3 years experience with driving transformation programs using process re-engineering, automation, analytics, data science solutions
Minimum 2+ years experience working in the US healthcare market with a focus on administrative clinical processes
Experience working with transformation teams of business/process consultants, RPA developers, analytics and data science professionals
Demonstrated track record with change management, value delivery in terms of top-line/bottom-line improvement, experience, quality, accuracy, business outcomes
Preferred experience (good to have):
Experience working in clinical processes (prior authorization, utilization management, utilization review, etc.) within the US healthcare market
Experience working in contact centre operations
Work Setup: Onsite (Cebu)
Shift: Late Midshift (6PM PST)
Responsibilities:
Process Transformation: Conduct process deep dives, create process maps, identify improvement opportunities, and develop and implement transformation roadmaps for in-scope processes. Identify opportunities for automation, analytics, and data science solutions to enhance efficiency, quality, experience, and health outcomes.
Business Acumen and Strategic Alignment: Align process improvements with organizational objectives and customer needs. Work closely with cross-functional teams, motivating the operations team to adopt new processes while effectively managing resistance to change. Focus on delivering measurable financial results while maintaining a positive cost-benefit ratio.
Collaboration with Operations Leaders and Clients:
- Ensure process metrics and KPIs meet best-in-class standards with defined roadmaps
- Conduct deep dives to identify bottlenecks and improvement opportunities
- Develop and propose solutions, create business cases, and secure stakeholder approval
- Deploy approved solutions within agreed timelines and budgets
Communication and Collaboration: Engage diverse stakeholders (clinicians, administrators, and patients) with excellent communication skills. Synthesize complex data into actionable insights and present them clearly.
Qualifications:
Must be a Six Sigma Black belt certified
Bachelor's degree in any discipline; MBA preferred
5+ years overall experience with at least 3 years experience with driving transformation programs using process re-engineering, automation, analytics, data science solutions
Minimum 2+ years experience working in the US healthcare market with a focus on administrative clinical processes
Experience working with transformation teams of business/process consultants, RPA developers, analytics and data science professionals
Demonstrated track record with change management, value delivery in terms of top-line/bottom-line improvement, experience, quality, accuracy, business outcomes
Preferred experience (good to have):
Experience working in clinical processes (prior authorization, utilization management, utilization review, etc.) within the US healthcare market
Experience working in contact centre operations
Number of vacancies:
1
Company Description
We DO NOT charge an applicant.
Founded by experts with more than 70 years of collective experience in the staffing solutions industry, TASQ understands the unique challenges in the talent acquisition space and is committed to being the trusted partner of companies in their pursuit of hiring the best people to fill their manpower needs.
Composed of highly skilled team members who have worked with organizations ranging from small-to-medium entities to large-scale enterprises (including Fortune 500 companies), TASQ is fully capable of meeting staffing demands at all levels and across different industries.
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