Location:
Makati City, National Capital Region
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Salary:
112.000,00 ₱ /
Monthly
Job Description
Responsibilities:
- Analyze data and metrics on Customer Service team operations and performance.
- Regularly report to internal client stakeholders of all levels
Identify trends to optimize performance.
- Build, own, and maintain a system of data models, transforming raw data into aggregated tables that feed into dashboards and ad hoc investigations.
- Design metrics and production dashboards using data visualization tools to create visibility into customer service health.
- Maintain and iterate on your dashboards to continue to drive increased value through additional business insights.
- Monitor business health and deep-dive trends to surface actionable insights and recommendations and then measure results once plans are implemented.
- Identify service anomalies based on user interaction patterns to minimize the occurrence of customer complaints.
- Interface with cross-functional stakeholders to partner on data-informed strategic decision-making.
Qualifications:
-Must be willing to relocate in ABROAD.
1. Bachelor's degree with a background in Math, Economics, Statistics, or other quantitative fields
2. 2 years experience of Data Analytics
3. Experience with a data visualization tool (e.g. Looker, Tableau, PowerBI)
4. Excellent verbal and written Thai-English communication skills
Strong problem-solving skills and the ability to propose innovative solutions.
5. Effective project management skills with the ability to prioritize and manage multiple tasks
6. Knowledge of products & promotions
7. Analytical thinking with a focus on translating data insights into actionable strategies
- Analyze data and metrics on Customer Service team operations and performance.
- Regularly report to internal client stakeholders of all levels
Identify trends to optimize performance.
- Build, own, and maintain a system of data models, transforming raw data into aggregated tables that feed into dashboards and ad hoc investigations.
- Design metrics and production dashboards using data visualization tools to create visibility into customer service health.
- Maintain and iterate on your dashboards to continue to drive increased value through additional business insights.
- Monitor business health and deep-dive trends to surface actionable insights and recommendations and then measure results once plans are implemented.
- Identify service anomalies based on user interaction patterns to minimize the occurrence of customer complaints.
- Interface with cross-functional stakeholders to partner on data-informed strategic decision-making.
Qualifications:
-Must be willing to relocate in ABROAD.
1. Bachelor's degree with a background in Math, Economics, Statistics, or other quantitative fields
2. 2 years experience of Data Analytics
3. Experience with a data visualization tool (e.g. Looker, Tableau, PowerBI)
4. Excellent verbal and written Thai-English communication skills
Strong problem-solving skills and the ability to propose innovative solutions.
5. Effective project management skills with the ability to prioritize and manage multiple tasks
6. Knowledge of products & promotions
7. Analytical thinking with a focus on translating data insights into actionable strategies
Number of vacancies:
2
Company Description
Who We Are
Horizon Network is a leading customised enterprise applications,
large enterprises, the government, and other organizations. We don’t simply provide you with a software application or platform. We provide you with the tools, strategies, and supports to make your online initiatives successful and give you better business results.
Horizon Network suite of software products is modular to allow customers and partners the flexibility to purchase quick development of functionalities.
We have several suites of products for our partners or customers who do
their own development to value add for fast and efficient deployment of tried and tested solutions.
Our purpose
To provide our Clients with the most Effective solutions to empower them better serve their Customers and our passion is to be true system integrators we bridge the gap between business and technology.
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