Location:
Cebu, Cebu
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Salary:
40.000,00 ₱ /
Monthly
Job Description
Role Overview:
We seek a Technical Support & Implementation Specialist with expertise in payment
processing tools and accounting software (e.g., QuickBooks, NetSuite, Sage). You’ll
provide frontline support–resolving technical issues, guiding integrations, and
troubleshooting payment/ERP system concerns.
Key Responsibilities:
● Assist customers with software installation, integration, and implementation steps
post-sale.
● Serve as the frontline support for technical and customer support inquiries
related to payment processing, integrations, and technical issues.
● Troubleshoot and resolve software issues related to our AR/AP platform,
QuickBooks Desktop (QBD) and Online (QBO), NetSuite, Sage, and other
ERP/accounting systems.
● Assist merchants with resolving issues related to credit card processing, payout,
and QuicBooks Payments.
● Document and escalate bugs, product issues, and complex cases to the
appropriate internal teams.
● Maintain accurate case notes and provide regular updates to customers during
issues resolution.
● Educate users on best practices to reduce recurring issues and improve usage of
the platform.
What You’ll Bring:
● 2+ years in a technical support or customer-facing role, preferably in SaaS or
Fintech.
● QuickBooks Certification or QuickBooks ProAdvisor Certificate (REQUIRED).
● Working knowledge of accounting software: QuickBooks, QuickBooks Payments,
QBO, NetSuite, Sage, WBD, or similar.
● Familiarity with Payment gateways, merchant accounts, and the flow of funds.
● Ability to break down complex technical issues into understandable terms for
non-technical users.
● Strong written and verbal communication skills.
● Experience using support ticket systems (Zoho, Zendesk, etc.)
● Bonus: Experience with ERP Implementation or Integrations.
We seek a Technical Support & Implementation Specialist with expertise in payment
processing tools and accounting software (e.g., QuickBooks, NetSuite, Sage). You’ll
provide frontline support–resolving technical issues, guiding integrations, and
troubleshooting payment/ERP system concerns.
Key Responsibilities:
● Assist customers with software installation, integration, and implementation steps
post-sale.
● Serve as the frontline support for technical and customer support inquiries
related to payment processing, integrations, and technical issues.
● Troubleshoot and resolve software issues related to our AR/AP platform,
QuickBooks Desktop (QBD) and Online (QBO), NetSuite, Sage, and other
ERP/accounting systems.
● Assist merchants with resolving issues related to credit card processing, payout,
and QuicBooks Payments.
● Document and escalate bugs, product issues, and complex cases to the
appropriate internal teams.
● Maintain accurate case notes and provide regular updates to customers during
issues resolution.
● Educate users on best practices to reduce recurring issues and improve usage of
the platform.
What You’ll Bring:
● 2+ years in a technical support or customer-facing role, preferably in SaaS or
Fintech.
● QuickBooks Certification or QuickBooks ProAdvisor Certificate (REQUIRED).
● Working knowledge of accounting software: QuickBooks, QuickBooks Payments,
QBO, NetSuite, Sage, WBD, or similar.
● Familiarity with Payment gateways, merchant accounts, and the flow of funds.
● Ability to break down complex technical issues into understandable terms for
non-technical users.
● Strong written and verbal communication skills.
● Experience using support ticket systems (Zoho, Zendesk, etc.)
● Bonus: Experience with ERP Implementation or Integrations.
Number of vacancies:
1
Company Description
TalentHero is an established leader in providing end-to-end recruiting and employer of record services globally by building human-centric software products, forming strategic partnerships and providing unparalleled hands-on service to all our clients.
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