Customer Service Representative (Cebu Onsite)

We are looking for a Customer Service Representative to join our team for a growing retail/e-commerce account. In this role, you will assist customers with their online shopping needs, such as answering questions, helping with orders, and resolving concerns.

You’ll work in a supportive environment with opportunities to grow your career.

RESPONSIBILITIES
- Handle customer inquiries via phone in a courteous and efficient manner
- Assist customers with product information, order status, returns, and troubleshooting
- Accurately document customer interactions using internal systems
- Collaborate with other departments to resolve customer issues
- Maintain a high level of professionalism and empathy in every interaction
- Meet or exceed performance metrics, including quality, response time, and customer satisfaction

QUALIFICATIONS
- At least 1 year of experience as a call center agent (BPO industry)
- Senior High School graduate (or higher educational attainment)
- Excellent communication skills in English, both written and verbal
- Strong problem-solving skills and attention to detail
- Ability to multitask and work in a fast-paced environment
- Willing to work onsite in Cebu City and on shifting schedules (including weekends/holidays if needed)
- Experience with retail or e-commerce accounts is a plus, but not required

WHAT WE OFFER
- Competitive salary package
- Performance-based incentives
- HMO coverage
- Opportunities for career advancement
- Supportive team environment and comprehensive training