Location:
angeles, Pampanga
Contract Type:
Full Time
Experience Required:
2 years
Education Level:
Bachelor’s Degree
Salary:
30.000,00 ₱ /
Monthly
Job Description
The Customer Service Representative (CSR) is responsible for providing excellent customer service by addressing customer inquiries, resolving complaints, and processing requests through various communication channels such as phone, email, chat, or social media. The CSR ensures customer satisfaction by delivering timely, accurate, and empathetic support.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or other platforms.
Provide accurate information about products, services, and policies.
Handle and resolve customer complaints or concerns in a professional manner.
Process orders, forms, applications, and requests.
Maintain detailed and accurate records of customer interactions.
Follow communication scripts, guidelines, and procedures when necessary.
Escalate complex issues to the appropriate departments or supervisors.
Meet individual and team performance targets (KPIs/SLAs).
Stay updated on product knowledge and system updates.
Key Responsibilities:
Respond to customer inquiries via phone, email, chat, or other platforms.
Provide accurate information about products, services, and policies.
Handle and resolve customer complaints or concerns in a professional manner.
Process orders, forms, applications, and requests.
Maintain detailed and accurate records of customer interactions.
Follow communication scripts, guidelines, and procedures when necessary.
Escalate complex issues to the appropriate departments or supervisors.
Meet individual and team performance targets (KPIs/SLAs).
Stay updated on product knowledge and system updates.
Number of vacancies:
150
Company Description
Metacom Business Process Outsourcing Solutions is a Philippine-based outsourcing company that offers a range of services, including customer service, IT support, virtual assistance, and administrative tasks.
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