Customer Service Representative (VOICE/NON-VOICE Account)

Davao, Davao del Sur

Posted 3 days ago


Company:: Talent Outsourcing Channel Solutions
Company Description:: Talent Outsourcing Channel (TORCH) Solutions is committed to strategically match the right talent to the client’s specialized staffing needs and build rewarding careers for the professionals we place through our holistic HR approach. We supply employers with high quality and efficient workforce in a timely manner, serving as a light of success to both our candidates and our clients. Talent Outsourcing Channel (TORCH) Solutions provides training on how to deliver quality customer service, enhances the communication skills of the applicants, and makes them qualified for the job. We produce a qualified and fitted workforce through our coaching and training efforts. Recognizing the fast-growing industry of Business Process Outsourcing (BPO) in our country and seeing the need of the companies to meet a certain number of a qualified workforce with limited time, Talent Outsourcing Channel (TORCH) Solutions extends its service by providing direct endorsements of experienced and qualified candidates to Contact Centers.
Contract Type:: Full Time
Experience Required:: No Experience
Education Level:: Senior High School
Number of vacancies:: 25

Job Description

Join the dynamic team as a Customer Support Representative for our New Telco division. In this full-time role based in Davao City, Davao del Sur, you will be the first point of contact for our valued customers, providing exceptional support and resolving queries efficiently.

What you'll be doing
Respond to customer inquiries and concerns via phone, email, and chat channels
Troubleshoot technical issues and provide step-by-step guidance to customers
Process customer requests, such as account changes, billing inquiries, and order placements
Maintain accurate records and documentation of customer interactions
Continuously seek opportunities to improve customer satisfaction and identify areas for process improvements
Collaborate with cross-functional teams to ensure seamless customer experiences

What we're looking for
(at least HS Grad (old curriculum) / SHS Grad | 1yr Customer Service Experience required|
Excellent Communication Skills | B2

Apply now to join our team and be a part of our exciting journey!