Technical Support rep ( Tech account)
Makati, Quezon
Posted yesterday
- Company:
- MirandaHR
- Company Description:
- An outsourcing and social enterprise that provides quality services to our clients locally and abroad. We are driven by the innate desire to bring about change by encouraging out of the box solutions to well-worn path challenges at a cost-effective rate. We aim to bridge the gap between countries and cultures, distance and time zones, to bring the world closer through the help of emerging technology
- Contract Type:
- Contract
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 50
Job Description
no call center experience required
Should be tech savvy with strong communication Skill
100% work onsite in Makati
Uncapped Incentives
Key Responsibilities:
Set up, configure, and maintain audio equipment used in call centers, conference rooms, training facilities, and AV-enabled workspaces.
Monitor and ensure optimal sound quality for VoIP systems, headsets, microphones, intercoms, and speaker systems.
Troubleshoot audio-related issues affecting call quality, recording systems, or virtual meetings (Zoom, MS Teams, etc.).
Work closely with IT and operations teams to support audio needs for training sessions, client meetings, and internal events.
Calibrate and test headsets and other peripherals to ensure compatibility with telephony platforms (e.g., Avaya, Cisco, Genesys).
Maintain inventory of audio devices and recommend replacements/upgrades as needed.
Support live and virtual corporate events, ensuring smooth operation of audio/video systems.
Keep documentation of equipment configurations, maintenance logs, and technical procedures.
Qualifications:
Proven experience in an audio technician or AV support role, preferably within a BPO or corporate environment.
Familiarity with VoIP telephony systems and unified communications tools.
Hands-on experience with microphones, headsets, mixers, conferencing systems, and acoustic troubleshooting.
Basic understanding of networking concepts and IT support practices.
Strong analytical, troubleshooting, and communication skills.
Preferred Education & Experience:
Diploma or degree in Audio Engineering, Electronics, Information Technology, or a related field.
Certifications in AV/IT support (e.g., CTS, CompTIA A+) are a plus.
Experience with platforms like Cisco Webex, Microsoft Teams, Zoom, and Avaya.
Working Conditions:
May require flexibility to work in shifts to support 24/7 operations.
Occasional on-call support during critical escalations or events.
Must be able to lift and carry equipment as needed.
- Salary:
- ₱22,000.00 Monthly
