Customer Service Representative Alabang Muntinlupa Metro Manila

We are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the first point of contact for our customers, providing support, resolving issues, and ensuring a positive customer experience. The ideal candidate will be friendly, detail-oriented, and able to handle a variety of customer inquiries efficiently.
Respond to customer inquiries via phone, email, chat, or in person in a timely and professional manner

Resolve product or service problems by clarifying the customer's complaint, determining the cause, and offering appropriate solutions

Process orders, forms, applications, and requests accurately

Maintain customer records by updating account information

Follow up on customer interactions to ensure satisfaction and resolution

Escalate unresolved issues to the appropriate departments

Provide feedback on the efficiency of the customer service process

Meet or exceed performance goals, including customer satisfaction, response time, and resolution rate

Qualifications:
High school diploma or equivalent (Associate or Bachelor’s degree preferred)

Proven customer support experience or experience as a client service representative

Strong communication and interpersonal skills

Ability to stay calm and professional in stressful situations

Excellent problem-solving and multitasking abilities

Familiarity with CRM systems and practices

Basic computer proficiency (Microsoft Office, email, data entry)