Warehouse Support Specialists (3)

* Provide support to US warehouse operations by collating orders that need to be processed within the day and ensuring they they are fulfilled by the US team on time.
* Will help track orders and coordinate with the Supplier Management team to prevent duplicate orders.
* Process refunds for customer returns and communicate with the Customer Service team regarding any issues with the received products. If an order cannot be fulfilled, they ensure it is escalated to the Customer Service team so that customers are notified.
* Responsible as well for filing cases with Amazon to obtain reimbursement for lost FBA items and damaged MFN returns.
* Must have strong attention to detail and organizational skills.
* Must be able to quickly communicate with the other key departments to ensure all concerns for the day is
fixed.

RESPONSIBILITIES:
● Responsible for the documentation and processing of orders in the US warehouse and
monitoring their status.
● Liaise with Customer Service and other departments to resolve order concerns.
● Perform projects such as pre-processing, purchasing shipping of items, and changing package sizes.
● File and reconcile FBA lost/damage reimbursement claims.
● Process returns and refunds.
● Monitor and track orders.
● Update warehouse-related trackers and spreadsheets.
● Create, modify, troubleshoot, and update robots used in the warehouse.
● Perform other related tasks as assigned by the Manager.

QUALIFICATIONS:
- Graduate of any Business or IT-related courses or Statistics; Fresh graduates and undergraduates are also welcome. If the candidate is an undergraduate, a solid work experience for at least 2 years would be required
- If with experience, must not be a hopper (with less than a year tenure per employment)
- With advanced knowledge of MS Excel formulas, functions, and shortcuts
- Must be a team player
- Willing to work on-site at night shift schedule
- Willing to work on weekends and during PH Holidays
- Willing to commit to work and stay with us for 2-3 years

ESSENTIAL REQUIREMENTS:
● Good at data entry and data analysis
● At least 1 year of experience in analyzing data or generating reports using MS Excel
● Confident in speaking American English and good at writing emails
● Ability to multitask
● Good knowledge of how to use the computer and navigate the internet
● Great contributor even on matters outside his/her scope
● Detail-oriented and highly organized

OTHERS:
LOCATION ASSIGNMENT: Cebu / Baybay, Leyte Site: Full Onsite