Call Center - Virtual Hiring Process

Job Description

As a Call Center Agent, your main responsibility is to provide excellent customer service by handling incoming and/or outgoing calls. You will assist customers with inquiries, concerns, complaints, or technical support related to products or services. You will ensure customer satisfaction and aim for a first-call resolution.

Key Responsibilities

Answer inbound customer calls in a professional and timely manner

Handle customer inquiries and complaints with empathy and efficiency

Provide accurate information and solutions based on company guidelines

Document all customer interactions using internal systems

Meet performance metrics such as quality, call handling time, and customer satisfaction

Escalate complex issues to supervisors or higher-level support

Maintain a positive, helpful, and professional attitude at all times

High School Graduate / SHS Graduate / College Level or Graduate

With or without call center experience

Good English communication and interpersonal skills

Willing to work on-site and in shifting schedules

Customer service-oriented and a team player