Call Center - Virtual Hiring Process

Valeros Comp.
Posted 20 days ago
Location:
Angeles, Pampanga
Contract Type:
Full Time
Experience Required:
No Experience
Education Level:
Senior High School
Salary:
27.000,00 ₱ /  Monthly
Job Description
Job Description

As a Call Center Agent, your main responsibility is to provide excellent customer service by handling incoming and/or outgoing calls. You will assist customers with inquiries, concerns, complaints, or technical support related to products or services. You will ensure customer satisfaction and aim for a first-call resolution.

Key Responsibilities

Answer inbound customer calls in a professional and timely manner

Handle customer inquiries and complaints with empathy and efficiency

Provide accurate information and solutions based on company guidelines

Document all customer interactions using internal systems

Meet performance metrics such as quality, call handling time, and customer satisfaction

Escalate complex issues to supervisors or higher-level support

Maintain a positive, helpful, and professional attitude at all times

High School Graduate / SHS Graduate / College Level or Graduate

With or without call center experience

Good English communication and interpersonal skills

Willing to work on-site and in shifting schedules

Customer service-oriented and a team player
Number of vacancies: 50
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Company Description
They specialize in connecting businesses with top talent and providing tailored solutions for HR and operational challenges. STACKph also offers IT Security Services and has a focus on helping businesses expand into Southeast Asia.
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