Operations Manager
Legazpi, Camarines Sur
Posted 7 days ago
- Company:
- BIGGS Inc
- Company Description:
- BIGGS Inc. is a world class national food service company providing a total customer satisfaction through innovative products excellence service and a unique dining experience.
- Contract Type:
- Full Time
- Experience Required:
- 5 to 10 years
- Education Level:
- Bachelor’s Degree
- Number of vacancies:
- 5
Job Description
Key Responsibilities:
- Oversee and manage daily restaurant operations across multiple branches or a flagship store
- Ensure compliance with food safety, sanitation, and hygiene standards (e.g. HACCP, DOH guidelines)
- Implement and maintain company operational procedures, policies, and service standards
- Monitor sales, food cost, labor, and inventory control to ensure financial targets are met
- Develop and execute improvement plans to boost service quality and customer satisfaction
- Recruit, train, and mentor store managers and key staff members
- Conduct regular audits and performance evaluations of restaurant branches
- Collaborate with the marketing and supply chain teams to support promotions and product launches
- Resolve operational issues, customer complaints, and staffing concerns in a timely manner
- Prepare operational reports and present updates to upper management
Qualifications:
- Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or any related field
at least 5 years minimum Managerial Experience
- Strong leadership and people management skills
- Excellent understanding of restaurant procedures, food safety standards, and customer service principles
- Solid experience with budgeting, scheduling, and P&L management
- Ability to lead cross-functional teams and manage multiple locations
- Strong problem-solving, communication, and decision-making skills
- Proficiency in MS Office and POS systems
- Flexible with work schedule and willing to travel or be assigned in different branches