Operations Manager

Legazpi, Camarines Sur
Posted 7 days ago
Logo BIGGS Inc
Company:
BIGGS Inc
Company Description:
BIGGS Inc. is a world class national food service company providing a total customer satisfaction through innovative products excellence service and a unique dining experience.
Contract Type:
Full Time
Experience Required:
5 to 10 years
Education Level:
Bachelor’s Degree
Number of vacancies:
5

Job Description

The Operations Manager will be responsible for ensuring consistent delivery of high-quality food and service, implementing company standards, optimizing operational processes, and driving profitability across all locations.

Key Responsibilities:
- Oversee and manage daily restaurant operations across multiple branches or a flagship store
- Ensure compliance with food safety, sanitation, and hygiene standards (e.g. HACCP, DOH guidelines)
- Implement and maintain company operational procedures, policies, and service standards
- Monitor sales, food cost, labor, and inventory control to ensure financial targets are met
- Develop and execute improvement plans to boost service quality and customer satisfaction
- Recruit, train, and mentor store managers and key staff members
- Conduct regular audits and performance evaluations of restaurant branches
- Collaborate with the marketing and supply chain teams to support promotions and product launches
- Resolve operational issues, customer complaints, and staffing concerns in a timely manner
- Prepare operational reports and present updates to upper management

Qualifications:
- Bachelor’s degree in Business Administration, Hotel and Restaurant Management, or any related field
at least 5 years minimum Managerial Experience
- Strong leadership and people management skills
- Excellent understanding of restaurant procedures, food safety standards, and customer service principles
- Solid experience with budgeting, scheduling, and P&L management
- Ability to lead cross-functional teams and manage multiple locations
- Strong problem-solving, communication, and decision-making skills
- Proficiency in MS Office and POS systems
- Flexible with work schedule and willing to travel or be assigned in different branches