Customer Service Representative - Call Center Agent
Cebu, Cebu
Posted 4 days ago
- Company:
- GDV StackPh
- Company Description:
- BPO stands for Business Process Outsourcing. It refers to the practice of contracting out specific business tasks or processes to a third-party service provider. This allows companies to focus on their core competencies while delegating non-core functions to specialized external experts.
- Contract Type:
- Full Time
- Experience Required:
- No Experience
- Education Level:
- Senior High School
- Number of vacancies:
- 40
Job Description
Location: Cebu IT Park
Salary: ₱24,000/month (Package)
Work Setup: Onsite
Application Process: Virtual & Walk-In Applications
Account Type: Pioneer Account
About the Role:
Are you a fresh graduate eager to start your career in customer service? We are looking for enthusiastic individuals to join our pioneer account team as Customer Service Representatives for Inbound Calls at Cebu IT Park. If you enjoy solving problems, assisting customers, and making a positive impact, we want you on our team!
In this role, you'll be handling inbound customer calls, providing support, answering inquiries, and ensuring customer satisfaction. You'll have the opportunity to build your skills in communication, problem-solving, and customer care—all while being part of an exciting and growing team.
Key Responsibilities:
Answer inbound customer calls professionally and courteously.
Assist customers with inquiries, product information, and issues, ensuring first-call resolution.
Provide exceptional customer service by actively listening to customer needs and offering appropriate solutions.
Document customer interactions accurately and update account details as necessary.
Follow up with customers when required to ensure issues are resolved.
Maintain a positive and friendly demeanor, even during challenging situations.
Qualifications:
Fresh graduates with a degree in any field are encouraged to apply.
Excellent verbal communication skills in English.
Strong listening skills and ability to engage with customers in a friendly, professional manner.
Patient, empathetic, and customer-focused approach to problem-solving.
Ability to stay calm and professional in high-pressure situations.
Willing to work onsite at Cebu IT Park.
Open to virtual and walk-in applications.
Why Join Us?
Pioneer Account: Be part of a brand-new team with exciting growth opportunities.
Competitive Salary: A starting package of ₱24,000/month, plus additional benefits.
Career Development: Comprehensive training and ongoing development to help you succeed.
Supportive Work Environment: Join a friendly and collaborative team at Cebu IT Park.
Salary:
₱24,000.00 Monthly
- Salary:
- ₱24,000.00 Monthly
