CSR Financial Team Lead (Online Interviews Only)

COMPANY PROFILE: It is a one of the leading BPO company in the industry that already have 26 years in the industry. They provide a different kind of customer care like in the sales, and technical support.

Position: CSR Financial Team Lead
Company Industry: BPO Company
Work Location: Cubao, Quezon City
Postal Code: 1109
Work Schedule: Nightshift Schedule
Salary: Php35,000-Php50,000 + Php40,000 Signing Bonus
Work Set Up: Work Onsite

BENEFITS:
✨ HMO
✨Php40,000 Signing Bonus
✨ Government Mandated Benefits
✨ Sick Leave
✨ Vacation Leave
✨ 13th month pay

JOB REQUIREMENTS:
✨ Open for Non bachelor’s degree holder
✨ With at least 2 years BPO leadership experience
✨ With at least 1 year US Financial Service experience is a plus
✨ With B2C experience is an advantage
✨ Can start as soon as possible

JOB RESPONSIBILITIES:
✨ Hire and mentor staff to achieve performance targets
✨Acknowledge and reward good behavior
✨Encourage the achievement of business and client goals
✨Encourage cooperation and team building
✨Ensure that performance goals and customer satisfaction are met.
✨Uphold adherence to legal, client, and business requirements
✨Oversee and manage a team of up to 20 people.
✨Continue to exercise strong leadership while on the floor.
✨Track calls and offer coaching and feedback in real time.
✨Showcase the culture and values of the firm.
✨Other tasks may be assigned by immediate superior

RECRUITMENT PROCESS: (ONLINE)
✨ HR Screening
✨ Initial Interview (Manager and Senior manager)
✨ Final Interview
✨ Job offer