Emergency Response Specialist - Voice Support (BGC Site)

Taguig, National Capital Region

Posted over 30 days ago

Company:: VCC Link
Company Description:: VCC Link, Inc. is a dynamic and innovative company specializing in providing top-notch business process outsourcing (BPO) solutions. With a commitment to delivering exceptional services, VCC Link has established itself as a reliable partner for various industries seeking unparalleled customer support, technical expertise, and other outsourcing needs.
Contract Type:: Full Time
Experience Required:: 2 years
Education Level:: Bachelor’s Degree
Number of vacancies:: 500

Job Description

We are looking for a dedicated Emergency Response Specialist with at least 2 years of voice-based customer support experience, preferably with background in emergency call handling or crisis response (e.g., 911 dispatch). The ideal candidate must be quick-thinking, calm under pressure, and empathetic when engaging with customers in high-stress situations. Strong communication skills and adaptability are key.

Work Setup: Onsite in BGC, Taguig
Schedule: Shifting

Requirements:
Bachelor's degree graduate
2+ years of inbound/outbound voice support experience
Emergency/call dispatch or crisis support background preferred
Excellent verbal English communication (C1 Versant required)
Strong listening, comprehension, and adaptive conversation skills