IT Business Analyst

Location: BGC
Office-based – 90% normal duties
Field-based- 10% other duties
Shift: Day

QUALIFICATIONS:
- Bachelor’s degree in Business Administration, Information Technology, Computer Science, or a related field.
- Minimum of 2 to 3 years relevant work experience.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with Agile or other project management methodologies.
- Highly motivated and deadline driven
- Detail and results-oriented
- Ability to understand business needs and translate them into effective solutions
- Capable of working independently with minimal supervision
- Strong organization skills
- Flexible, can handle multiple projects at the same time
- Can work in a fast-paced industry

The Business Analyst will be responsible for identifying gaps in current systems and processes, proposing improvements, and streamlining workflows to enhance overall efficiency and user satisfaction. This role will work closely with stakeholders across the organization to gather requirements, analyze business needs, and ensure that IT systems are optimized to support business objectives.

RESPONSIBILITIES:
Process Improvement & System Optimization
- Identify inefficiencies, bottlenecks, and gaps within current IT systems and workflows.
- Propose and develop solutions to optimize processes, reduce redundancy, and improve overall efficiency.
- Collaborate with IT teams and business stakeholders to streamline workflows and improve system performance.

Requirements Gathering & Analysis
- Conduct thorough analysis of business processes and workflows to identify areas for improvement.
- Work closely with stakeholders to gather and document business requirements, ensuring that solutions align with organizational goals.
- Analyze user feedback and system performance data to identify areas for system optimization and user satisfaction.

Solution Design & Implementation
- Work with IT teams to design and implement process improvements, system upgrades, or new system functionalities.
- Develop business cases and provide recommendations to senior management on system enhancements or new tools.
- Collaborate with cross-functional teams to ensure that proposed solutions are feasible, efficient, and cost-effective.

Stakeholder Collaboration
- Act as the liaison between business units and the IT department, ensuring that IT solutions meet business needs.
- Communicate effectively with both technical and non-technical stakeholders to clarify business requirements and expectations.
- Provide ongoing support to users, ensuring smooth implementation of new processes or systems.

Data Analysis & Reporting
- Collect and analyze data to assess the impact of process changes and system optimizations.
- Prepare reports on the effectiveness of implemented solutions and identify opportunities for further improvement.
- Track key performance indicators (KPIs) to measure efficiency improvements and user satisfaction.

Continuous Improvement
- Contribute to continuous improvement initiatives by identifying opportunities to enhance systems, processes, and workflows.
- Stay updated on industry trends, emerging technologies, and best practices to recommend innovations that improve business operations.
- Foster a culture of continuous improvement within the IT department by proposing regular system and process evaluations.

KPI:
100% of requirements approved by stakeholders on first submission
90% reduction in process cycle time, # of bottlenecks resolved
90% adoption of new tools/processes
Time to resolve user issues (# of support tickets closed per month)